Please find below our terms and conditions of booking. If there are any points which you would like to discuss please feel free to call on 07971 283208 or email me at email@example.com and I will be happy to help.
Puggiestone House – Terms and Conditions
1.1 Bookings shall be made by filling in the on-line booking form. Provisional bookings will be held for a period of 24 hours and released, without further reminder, if not confirmed by payment of the required deposit.
1.2 Bookings are only confirmed when a non-refundable deposit has been paid and you have received a booking confirmation in writing by e-mail. On payment of the deposit you, the guest, are confirming that you have read, understood and accepted these terms and conditions.
1.3 We require details of all persons in the party who will be occupying the property, including names and ages and the provision of this information is a pre-requirement of acceptance of the booking by ourselves. If additional guests are joining and / or leaving between the booking date, we also require their names and ages and on which nights they will be staying. This information is required for fire safety reasons.
1.4 We regret that we cannot accept bookings from:-
-Any person under the age of 18
-Parties where the majority of the members are under the age of 25, with the exception of families or supervised groups.
-Stag and hen parties
-Same sex groups at our discretion.
2.1 A deposit of 20% of the total amount to pay is payable on booking, with the remainder to be paid 6 weeks before your holiday commences.
2.2 All payments are to be made on-line or via BACS, details of which will be given at the point of booking.
2.3 Bookings made less than 6 weeks before the beginning of your holiday must be paid for in full at point of booking.
2.B SECURITY DEPOSIT
2.1 A £2000 security deposit is payable in cleared funds 7 days before your arrival. This will normally be refunded to you within 14 days (often 7 days) of departure, provided no damage has been caused to the property, its contents, fixtures / fittings etc.
2.2 The security deposit does not limit your liability to damages etc. If the damage claim exceeds the security deposit paid, then you are required to settle this within 7 days of being notified of the total amount.
2.3 If you are to claim the amount from any personal based scheme, then Puggiestone House will provide you with all the relevant documentation required, but you must still settle the claim personally within the 7 day term.
2.4 Any damage or breakages must be notified and paid for. If we have to pay for any damage or breakages that have occurred throughout your stay, we will deduct the amount from your security deposit.
3.1 We advise you to consider taking out holiday insurance to be able to recover your costs in the event that you have to cancel your holiday for a good reason.
3.2 In the event of your wishing to cancel your booking, your deposit is non-refundable.
3.3 On cancellation of a booking, you remain responsible for the total cost of the holiday, unless we are able to resell the dates you have cancelled.
3.4 Cancellations should be made by e-mail firstname.lastname@example.org or by telephone 07971 283208 prior to the commencement date of the holiday letting.
3.5 If for any reason, beyond our control, the property is unavailable for example because of fire damage or other circumstances, then we will provide the guest with at least 4 weeks notice of non-availability where ever possible. A full refund will be provided to you, even if this is up to the day of the start of your stay.
- OCCUPATION AND LATE ARRIVAL
4.1 You will occupy the property for the purposes of your stay only and for no other purpose. The property will normally be available to you from 4pm on the first day of your stay. All guests and occupiers, luggage, property, vehicles etc. must vacate the property completely by 10am on the last date of the stay. If a guest fails to vacate the property by this time, we reserve the right to take further charges from the security deposit held to cover the extra period of occupation and to compensate for the extended cleaning arrangement caused by the delay.
4.2 All windows and doors must be checked and securely locked. Keys must be returned to the key safe and locked properly. In the event that keys are not returned, then a charge will be incurred by you to cover the locksmith costs to change locks and replace keys.
4.3 You, the guest, are responsible for leaving the property in the same clean and tidy condition as you found it on arrival. Failure to do so will incur further cleaning charges. All waste must be removed, correctly bagged and placed in bins provided and any failure to remove and bag waste may incur a further charge taken from the security deposit.
4.4 You, the guest, shall not permit the property to be occupied by more than the maximum number of persons stated in the property description.
4.5 The guest who has booked the property must occupy it for the purposes of a stay for themselves and not with any other person not named on the booking form unless otherwise agreed at the time of booking.
4.6 All prices quoted include electricity, oil and water and use of property equipment and amenities.
4.7 We will not be liable for any form of damages, compensation or expenses claimed by any guest in respect of any Broadband services (Wi-Fi) not being available or failing during any stay. If broadband is essential to you during a stay, we recommend that you have back up provisions such as mobile dongles.
4.8 You, the guest, can request additional housekeeping services for an additional charge. Bookings for this service must be made prior to the holiday start and are subject to availability.
4.9 Bed linen and towels are included in the price. If a party is staying for 14 days then guests will receive fresh linen and towels on or around the end of the first week.
4.10 Any charge for linen or towels damaged as a result of products used or applied by the guest, in particular make-up and fake tan or if any item is found to be missing from the property, this will be deducted from the security deposit.
4.11 You, the guest, agree:-
– Not to cause nuisance, excessive noise or annoyance to occupiers to neighbouring properties.
– To allow reasonable access to the property by anyone authorised by the owner.
4.12 The use of fireworks or any pyrotechnics are strictly prohibited at Puggiestone House and the land associated with it. This is applicable all year round and also includes New Year’s Eve, Fireworks night, Diwali and the Chinese New Year.
4.13 2 small dogs are permitted at Puggiestone House.
4.14 It is the responsibility of parents to ensure that children are adequately supervised at all times to ensure that all safety regulations are complied with, particularly in the pool area and by the river and ponds.
4.15 We accept no liability for any accident, injury, loss or damage experienced by any guest, visitor, vehicle or their belongings, however caused.
4.16 Please do not exceed the maximum number of guests stated. We retain the right to ask any unauthorised guest to leave.
4.17 If in the opinion of the owner, you the guest, are not deemed suitable to continue occupation of the property because of your behaviour or damage to the property or nuisance to other parties, then this agreement may be terminated without notice and we will be fully entitled to repossess the property immediately without any compensation to you. We reserve the right to refuse bookings for whatever reason.
4.18 We reserve the right to make a charge for guests arriving later than 8pm of £ 50.00. We strongly recommend that all arrivals happen from 4:30pm to 6:30pm and we accept no liability if the tenant cannot access the property where no advance notice has been given.
5 COMPLAINT PROCEDURE
5.1 Any complaint must be notified immediately to give us the opportunity to rectify the situation. We will not be held responsible for any complaint not notified during the period of your holiday.
6 SMOKING POLICY
6.1 Puggiestone House is subject to a strict no-smoking policy and any damage caused to the property or its contents by smoke or cigarette burns, costs and cleaning of the property may be deducted from the security deposit. Smoking is permitted outside the property on condition that all cigarette butts and ash are cleared and disposed of, by you, the guest, before departure.
7.1 Vehicles should be parked in the courtyard area only and not on any grass areas. All vehicles are parked at the guest’s risk and the property owner shall not be liable for any damage to the vehicle or theft of personal items stored in it.